TERMS OF SERVICE

Last updated: November 16, 2025

These Terms and Conditions (“Terms”) apply to all operational consulting, systems design, workflow-streamlining, and advisory services delivered by Seamless Operations LLC (“the Company”) to any business, organization, or individual acting on behalf of an organization (“the Client”). By purchasing or engaging in services, the Client agrees to these Terms in full.

1. Nature of Services

Seamless Operations LLC provides operational consulting, business systems design, process improvement, SOP creation, workflow development, operational assessments, implementation support, training, and related advisory services (“Services”).

All Services—whether delivered through email, video call, documentation, project management tools, or in person—are intended to improve operational efficiency. The Company does not provide legal, tax, financial, medical, or mental health advice. All decisions made by the Client remain solely the Client’s responsibility.

2. Consulting Disclaimer

By participating in Services, the Client acknowledges and agrees that:

  • All organizational, financial, operational, personnel, and strategic decisions are the Client’s responsibility.

  • Seamless Operations LLC is not liable for outcomes resulting from implementation or non-implementation of recommendations.

  • Consulting may address multiple areas of the Client’s business; however, the Client is solely responsible for interpreting and applying recommendations appropriately.

  • The Company does not diagnose or treat medical or mental health conditions, nor provide legal or investment guidance.

  • The Client agrees to provide timely information, access to systems, and appropriate engagement to support the consulting process.

  • The Company is not responsible for the actions or inactions of the Client’s employees, contractors, or vendors.

  • Either party may terminate the engagement with two weeks’ written notice, and all work completed prior to termination is fully payable.

3. Term & Scope of Services

The Client retains Seamless Operations LLC to provide professional operational consulting, which may include:

  • Systems design and operational architecture

  • Workflow optimization

  • SOPs, templates, and process documentation

  • Process mapping and scaling structures

  • Operational audits and assessments

  • Team workflow restructuring

  • Training related to new systems

  • Strategic operational advisory

Services may be delivered remotely or in person. Reasonable between-session communication may be provided as agreed.
Any expansion of scope—additional projects, departments, deliverables, or systems—must be agreed to in writing.

4. Duties & Responsibilities

Company Responsibilities

Seamless Operations LLC agrees to:

  • Maintain and store client information securely

  • Avoid conflicts of interest and disclose any that arise

  • Clarify roles, boundaries, expectations, and confidentiality

  • Explain scope, financial terms, and expectations before or at the start of the engagement

  • Provide services professionally and in good faith

  • Maintain confidentiality except where disclosure is required by law or safety

Confidentiality may be overridden only in cases of illegal activity, court orders, or imminent risk of harm.

Client Responsibilities

The Client agrees to:

  • Provide accurate, timely operational information

  • Ensure decision-makers are available for required inputs

  • Provide access to systems and tools needed for the work

  • Pay all fees in accordance with agreed payment terms

5. Schedule & Fees

The Client agrees to compensate the Company according to the pricing associated with the selected service package, retainer, or project fee.

  • Standard meetings are 60 minutes unless otherwise agreed.

  • Meeting locations or video details will be mutually arranged.

  • Remote clients must ensure access to required systems for sessions.

Any additional time, deliverables, or scope outside the agreed package may incur additional fees.

6. Payment Terms

  • Payments may be made via credit card, ACH, wire, or other approved methods.

  • All sessions or project work must be paid in advance, unless otherwise agreed in writing.

  • Invoice-based engagements must be paid by the due date.

  • Late payments may result in paused services and/or late fees.

  • All fees are non-refundable, except where explicitly stated in writing.

7. Cancellation Policy

  • The Client must provide 48 hours’ notice to cancel or reschedule a session.

  • Late cancellations may result in a fee equal to 50% of the session cost.

  • Missed sessions without notice may be billed in full.

  • Completed sessions and deliverables are non-refundable.

8. Between-Session Support

The Company may assign tasks or implementation steps between sessions. Completion is optional but may affect outcomes.
Support outside scheduled sessions—such as extensive document review, messaging, or advisory—may incur additional fees, which will be communicated in advance.

9. Confidentiality

All business information shared with Seamless Operations LLC is confidential and will not be disclosed except:

  • With Client permission

  • When required by law

  • When necessary to prevent harm

The Company will take reasonable steps to ensure third-party vendors or subcontractors also uphold confidentiality.

10. Termination

Either party may terminate the engagement with two weeks’ written notice. All completed work, hours, and deliverables remain payable.

The Company may terminate immediately in cases of:

  • Harassment or abusive behavior

  • Illegal activity

  • Non-payment

  • Conduct that makes the engagement untenable

All work performed prior to termination remains owed and payable.

11. Sexual Harassment

Seamless Operations LLC prohibits sexual harassment of any kind.
The Company reserves the right to terminate the engagement immediately and pursue damages—including but not limited to a fee of $300,000 USD or more—if the Client violates this policy.

12. Limited Liability

The Company makes no guarantees regarding outcomes or specific results.
To the fullest extent permitted by law:

  • The Company shall not be liable for indirect, incidental, special, or consequential damages.

  • The Company is not liable for lost profits, lost revenue, or lost opportunities.

  • The Client’s exclusive remedy is limited to the amount paid to the Company for services up to the date of claim.

13. Entire Agreement

These Terms constitute the full agreement between the parties and supersede all prior discussions or agreements.
Modifications must be made in writing and accepted by both parties.

14. Dispute Resolution

If a dispute arises, both parties agree to attempt resolution through good-faith negotiation and, if needed, mediation for up to 30 days.
If unresolved, either party may pursue legal remedies.
The prevailing party in legal action is entitled to reasonable attorney’s fees and court costs.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

By submitting payment or engaging Seamless Operations LLC, the Client acknowledges that they have read, understand, and agree to be bound by these Terms.